“Your bike is ready.”
I got a call today about 3 hours after dropping off my 2008 BMW R1200GS Adventure at Eurotek in OKC for some recall and extended warranty work. When I saw the my caller ID I assumed they were calling with some type of question about maintenance.
“Did I hear you right? My bike is ready? Are you sure you have the right person? I just dropped it off.”
“Yep, we got it all done. You can stop by any time and pick it up.”
“I haven’t even left town yet. I will be right over.”
I thought I must have been in a time warp or something. Same day service from a motorcycle dealer? I quickly looked out the window of my truck to make sure there wasn’t a sun spot, or make sure Aston Kutcher wasn’t around to Punk me.
You see, I am used to the service at BMW of OKC from many years ago. I bought my first GS there in 2002 and by 2003 I learned that one doesn’t take one’s bike to the BMW store if you wanted to ride it anytime in the next two months. Instead I learned to work on my bikes myself so that I could actually get some riding time in during the summer. I learned to do tire changes, oil changes, valve adjustments, all the routine maintenance items. If not my bike would be gone for a month or two during riding season, even if I called well ahead of time, scheduled an appointment, brought the bike in the day I said I would bring it in – it would still sit at the BMW shop for 4 weeks before they even looked at it.
I had been putting off getting this recall and extended warranty work done on my R1200GS because I figured my bike would disappear into the maw of the bike shop and I wouldn’t see it again until months later. I finally broke down and called the new BMW dealer in OKC, Eurotek – now a BMW, Ducati, and Triumph dealer in OKC.
“Hey, I got a 2008 BMW R1200GSA that has some recall work needed. Can you guys do that for me?”
“What is your VIN number.” I gave them that info.
“We don’t have all the parts in but we will order the parts and give you call when they get in and schedule the work.”
Yea, yea I thought. SURE you will give me a call. I made a mental note to call Eurotek back in a couple of weeks to see if they got the parts in. Nobody calls you back like they say they will, right?
Lo and behold, I got a call two days later. “We have your parts in. When would you like to bring your bike in?”
“Huh? My name is James Pratt. Are you sure you are calling the correct number? I don’t own a Ferrari or Bentley.”
“Yes sir. This is Eurotek. You have a BMW R1200GS Adventure right?”
Yep, they had the correct person. We scheduled a time for the following week and I brought it in exactly when we agreed. Dropped my bike off on a cold, wet, rainy February day. I trailered the bike to the shop because I figured I would need to drop it off and then pick it up a few weeks later when it was done. I loaded up my Aprilia 280 Climber observed trials bike beside the big GS and after dropping off my Beemer, I drove on down to Tombo Racing to have my racer/bike builder friend Jimmy Cook weld up the aluminum frame. Afterwards I hung around and chatted with owner Tommy Bolton, loaded up my Aprilia, ran another errand in Midwest City, and as I was leaving MWC for home in Edmond I got the call from Eurotek – “your bike is ready.”
I just knew two planets had slammed together, or one of these Oklahoma earthquakes had rattled someone’s brain, or maybe my friend and adventure rider guru Bill Dragoo was pulling my leg. Sure enough, I drove back over to Eurotek and there was my GS, all ready to go and running like a top. They replaced the fuel pump, fuel gage strip, did some adjustment on the clutch cable, and replaced some type of flange in the rear hub assembly. All at no cost to me, paid for my BMW Motorrad.
Dang. Double dang. These guys did what they said they would do. What a novel concept!
I normally don’t write a post about a motorcycle shop, but I normally don’t get unbelievable service like this either. People actually call me back? Exceed my expectations? Communicate clearly and do what they say they are going to do? Is this an alternate dimension?
If you are looking for a BMW, Ducati or Triumph, man, you will have to look far and wide to find a better dealer than Eurotek OKC. I am very, very pleasantly surprised that we have an A#1 top notch BMW dealer in OKC now. It is about time.